Условия предоставления услуги компанией
Please read these Terms and Conditions carefully before continuing and accepting it.
SLet Europe OÜ (hereinafter - “we”, "our", “us”, “SLet”) is an Estonian company that operates the service “Stars’ letters” that allows its customers to order gifts (the letters of congratulation with a copy of certain celebrities’ signature) for their entourages (including the delivery of such gifts) (hereinafter - the “Service”).
This document is the official public offer addressed to an indefinite scope of persons for the purpose of entering into an agreement under the terms and conditions stipulated below. If You wish to use the Service, you need to read, understand and accept these Terms and Conditions.
These Terms and Conditions create a legally binding agreement between SLet and You. If You do not accept these Terms and Conditions, You shall refrain from using the Service.
By ticking the checkbox “I’ve read, understand and accept the Terms and Conditions” and by clicking the “purchase” button to submit the Order Form, You agree as follows:
1.1. For the purposes of this Agreement, the following definitions shall be used:
1.1.1. “Agreement” is the text of these Terms and Conditions with all its annexes, amendments and supplements available on: https://starsletter.com/terms-and-conditions
1.1.2. “Customer”, “You” is an individual who has reached the age of 16 (sixteen) years wishing to use the Service under this Agreement.
1.1.3. “Website” is the website hosted in domain https://starsletter.com/ in source code and object code forms, together with any and all improvements, corrections, modifications, updates, enhancements or other changes, whether or not included in the current retail version, as well as with all its elements, including, but not limited to, design of web pages, images, text, videos, animations and audio. By using the Website the Customers can use the Service.
1.1.4. “Service” (Services) is a set of Website’s features provided to the Customer by us upon its acceptance of the Agreement in order to cater Customer’s needs. For example, such features may include options to order the letters of congratulation with a copy of certain celebrity’s signature as a gift for Customer’s entourages (including its delivery).
1.1.5. “Order Form” means an online order specifying the Services to be provided hereunder that is entered into between Customer and SLet.
1.1.6. “Applicable law” is the law of the Republic of Estonia. Therefore, this law governs this Agreement.
1.2.The Agreement may contain definitions which are not stipulated by section 1.1. In this case such definitions shall be construed according to the text of the Agreement, Applicable law, and business practice.
2. SUBJECT MATTER OF THE AGREEMENT
2.1. We provide the use of the Service to the Customer, namely, upon Customer’s request made via Order Form, we perform the following:
2.1.1. we will facilitate the creation of the letter of congratulation with a copy of the selected by the Customer celebrity’s signature for the person, specified by the Customer in the Order Form;
2.1.2. we will facilitate the delivery of the above mentioned letter of congratulation to the person, specified by the Customer in the Order Form.
2.2. To use the Service the Customer needs to fill in the Order Form, i.e. to enter the required personal details (along with those of the intended recipient), payment and shipping conditions. We do not check the submitted data for textual accuracy, therefore, the Customer shall ensure that it enters the correct information.
2.3. To use the Service the Customer needs to pay for the Services pursuant to this Agreement.
2.4. We undertake that the letter of congratulation will be delivered to the person specified by the Customer in the Order Form on the delivery date specified by the Customer in the Order Form. Usually, it takes not less than 20 working days from the moment of the receipt of the Order Form by us to perform our obligation. Therefore, deliveries are available only on the days mentioned (that can be selected) in the calendar provided on the Order Form page. If you could not choose a delivery date of your choice, it means a delivery is not possible on that day.
2.5. We improve and update the Service, add functionality to it.
2.6. The Customer agrees to use the Service under this Agreement.
2.7. The Customer acknowledges that the Website and the Service are complex results of intellectual (creative) activity and are provided by us on an “as is” basis. All the intellectual property rights, including copyright, in the Website are owned by SLet. Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use is prohibited without the prior written permission of SLet.
3. ACCEPTANCE OF OFFER, EFFECTIVE PERIOD AND TERMINATION OF THE AGREEMENT
3.1. By submitting the Order Form and by ticking the checkbox “I’ve read, understand and accept the Terms and Conditions” the Customer acknowledges that it is fully aware of the provisions of this Agreement and accepts all of them in full without any exemptions or limitations whatsoever.
3.2. Acceptance of these Terms and Conditions is equivalent to the conclusion of a bilateral written Agreement between the Customer and SLet.
3.3. This Agreement between the Customer and us shall be deemed concluded and effective from the moment of the acceptance of this Agreement by the Customer and will be in effect until all of the Parties’ obligations hereunder have been fulfilled or until earlier terminated.
3.4. Customer’s obligations will be deemed performed when the Customer performs its payment obligations. Our obligations will be deemed performed, when the letter of congratulation will be sent to the person specified by the Customer in the Order Form.
3.5. This Agreement can be terminated only upon Parties’ mutual written consent.
4. PRICES AND PAYMENTS
4.1. The price for one order of the Services is equal to 19.99 EUR.
4.2. When filling the Order Form, the Customer can select the additional option to indicate that the letter of congratulation was organised by Customer, the selection of such option will increase the price by 1 EUR.
4.3. We may offer from time to time promotions on the Website, social media accounts owned by us, and in e-mail marketing campaigns, as applicable, that may affect pricing and that are governed by terms and conditions separate from these Agreement If there is a conflict between the terms for a promotion and these Agreement, the promotion terms shall prevail.
4.4. The price includes the cost of our Services i.e. the price includes the cost of the creation of the letter of congratulation with a copy of selected by the Customer celebrity’s signature for the person, specified by the Customer in the Order Form and the cost of the delivery of the above mentioned letter of congratulation to the person, specified by the Customer in the Order Form.
4.5. The Customer shall pay for the Services by an advanced payment in the amount of 100% of the price for the Services.
4.6. All payments under this Agreement are deemed effective after they have been transferred to our business account or made via the payment systems mentioned on the Website.
4.7. The Customer shall be considered as having performed its payment obligations from the date when a payment is debited from its account.
4.8. You represent and warrant that:
4.8.1. the bank card information you supply to us is true, correct and complete;
4.8.2. you are duly authorized to use such bank card for the purchase;
4.8.3. charges incurred by you will be honored by your bank card company.
4.9. The final prices and fees are inclusive of transactional taxes where relevant (like VAT and GST).
4.10. Please note, that SLet reserves the right to reject your order at its sole discretion. In this case we will refund the amount of payment in full.
4.11. Please note, that the right of withdrawal (i.e. when the consumer shall have a period of 14 days to withdraw from a distance or off-premises contract, without giving any reason, and without incurring any costs) under EU Directive on consumer rights will not apply, because the following exemption from the right of withdrawal applies pursuant to article 16 (c) of the EU Directive on consumer rights - “the supply of goods made to the consumer’s specifications or clearly personalised”, as the letter of congratulation with a copy of the selected by the Customer celebrity’s signature created for Customer’s entourage (i.e. the letterer is fully personalised for such entourage, its name is specified in this letter and etc.) meets the definition of “goods made to the consumer’s specifications” the EU Directive on consumer rights.
5. PARTIES’ LIABILITY
5.1. Our Services and the Website are made available to You on an “AS IS” basis. Therefore, we disclaim all warranties, express or implied, including any implied warranties of non-infringement, merchantability and fitness for a particular purpose.
5.2. We are not liable for any consequences of the Website and the Service operation and for their meeting of the Customers’ expectations and requirements.
5.3. We shall not be liable or responsible to you, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in our performance hereunder when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, any armed conflicts, terrorist threats or acts, riots, natural disasters, man-made disasters, explosion, governmental actions, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage, actions of malicious programs, removal and/or failure of the software/hardware systems of SLet, as well as unfair actions of third persons to obtain unauthorized access.
5.4. If we are found liable for the Customer’s violation of the rights and/or interests of third persons as well as other provisions of law (e.g. data protection laws), the Customer shall fully reimburse the losses suffered by SLet in connection with such violation.
5.5. If the wrong delivery details will be specified in the Order Form we will not be able to perform our obligations properly, therefore, we will not be liable for sending the letter of congratulation to such wrong address or refraining from sending it to the unclear address.
5.6. We warrant that:
5.6.1. the letter of congratulation for the person specified by the Customer in the Order Form will contain a copy of the signature of the celebrity, specified by the Customer;
5.6.2. we will use all reasonable endeavours to ensure that delivery will be on the requested delivery date.
5.7. You acknowledge that actual delivery will be via a local third party post service or via third party courier service, therefore, they bear the responsibility for timely and accurate delivery.
6.1. The Customer warrants and represents that all the provisions of this Agreement are clear to it and it accepts them unconditionally and to the full extent.
6.2. This Agreement constitutes the entire agreement and understanding between the Customer and SLet relating to the Customer’s use of our Website and Services.
6.3. If, for whatever reason, one or more provisions of this Agreement are invalid or unenforceable, such circumstance shall have no effect on the validity or enforceability of the remaining provisions of this Agreement.
6.4. Questions, discord or claims not regulated by this Agreement are governed by the Applicable law, any disputes any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by the competent courts of the Republic of Estonia in Tallinn.
6.5. Our details:
SLet Europe OÜ
registry code: 14965304
registered address: Harju maakond, Tallinn, Kesklinna linnaosa, Narva mnt 7-634, 10117